Privacy Policy

1. About this Privacy Policy

This Privacy Policy explains how Guardian Self Storage Pty Ltd, its facilities, related businesses, and related entities collect, hold, use, and disclose personal information.

In this policy, “Guardian Self Storage”, “we”, “us”, and “our” refer to Guardian Self Storage Pty Ltd and its related entities, where applicable.

“Personal information” means information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information is true or not and whether it is recorded in a material form or not.

2. What information we collect

The personal information we collect depends on how you interact with us and which services you use. It may include:

• Your name, residential address, postal address, email address, and telephone number.
• Your date of birth and identity-verification details.
• Driver licence, passport, or other identification details.
• Details about your storage requirements, stored goods, vehicle, boat, caravan, trailer, or equipment.
• Storage agreement, facility access, billing, payment, and transaction information.
• Details of any person you nominate as an alternate contact, authorised user, emergency contact, or account contact.
• Communications between you and Guardian Self Storage, including enquiries, feedback, complaints, telephone calls, emails, forms, and correspondence.
• CCTV footage, facility-access records, entry logs, security records, and incident information.
• Information relevant to credit, debt recovery, default, enforcement, or Personal Property Securities Register enquiries where permitted by law.
• Website information such as your IP address, browser type, device type, pages viewed, referring website, approximate location, and interactions with our website.
• Any other information reasonably necessary to provide our services, protect our facilities, or conduct our business.

3. How we collect personal information

We generally collect personal information directly from you when you:

• Request a quote or submit an enquiry.
• Contact us by telephone, email, website form, social media, or in person.
• Apply for, enter into, or manage a storage agreement.
• Make a payment or update your account details.
• Visit or access one of our storage facilities.
• Subscribe to communications, promotions, newsletters, or SMS messages.
• Participate in a survey, competition, promotion, or customer-feedback process.

We may also collect information from your authorised representative, alternate contact, publicly available records, social media, service providers, credit-reporting bodies, debt-recovery providers, government agencies, or other third parties where authorised or permitted by law.

4. Information about alternate contacts

If you provide personal information about an alternate contact, authorised person, or emergency contact, you must have authority to provide that information.

You should take reasonable steps to ensure that the person is aware:

• That you have provided their personal information to us.
• Of the purposes for which we may use or disclose that information.
• That they may request access to or correction of their personal information.

5. Why we collect and use personal information

We may collect, hold, and use personal information to:

• Confirm your identity and assess your application for storage.
• Provide storage, vehicle storage, related products, facility access, and customer support.
• Prepare quotes, agreements, account records, invoices, receipts, notices, and other communications.
• Process payments and manage billing arrangements.
• Communicate with you during and after the storage relationship.
• Respond to questions, requests, complaints, or disputes.
• Manage facility security, access control, CCTV monitoring, safety, and incident investigations.
• Prevent or investigate fraud, theft, unlawful conduct, misuse, security incidents, or breaches of an agreement.
• Manage credit risk, defaults, overdue accounts, debt recovery, enforcement, and PPSR-related processes.
• Improve our website, facilities, services, advertising, operations, and customer experience.
• Send service messages, account notices, promotions, newsletters, or other marketing communications where permitted.
• Meet insurance, accounting, audit, legal, regulatory, and record-keeping requirements.
• Cooperate with courts, regulators, government agencies, emergency services, and law-enforcement bodies.
• Protect our rights, property, customers, staff, facilities, and the public.

6. What happens if information is not provided

You may choose not to provide personal information. However, if we cannot collect information that is reasonably necessary, we may be unable to:

• Provide an accurate quote.
• Verify your identity.
• Enter into or administer a storage agreement.
• Provide facility access.
• Process a payment.
• Respond properly to an enquiry or request.

7. Disclosure of personal information

We may disclose personal information where reasonably necessary for our business activities, to provide our services, or where required or permitted by law.

Recipients may include:

• Our employees, facility managers, contractors, related businesses, and related entities.
• Website hosting, information technology, software, database, cloud-storage, telecommunications, and cybersecurity providers.
• Storage-management, access-control, CCTV, monitoring, security, and facility-service providers.
• Payment processors, banks, financial institutions, and accounting providers.
• Marketing, communications, analytics, printing, mailing, and customer-service providers.
• Professional advisers, including lawyers, accountants, auditors, insurers, and risk advisers.
• Credit-reporting, debt-collection, enforcement, repossession, sale, and PPSR service providers where applicable.
• Emergency services, courts, tribunals, regulators, government bodies, and law-enforcement agencies.
• A purchaser, proposed purchaser, adviser, or participant in a sale, merger, restructuring, or transfer of all or part of our business or assets.
• Other parties where you have provided consent or where disclosure is otherwise authorised by law.

We do not sell your personal information or contact details to third parties.

8. Website forms and online enquiries

When you submit an enquiry, quote request, contact form, or other information through our website, we may collect the information entered into the form together with technical information associated with the submission.

We use this information to respond to your request, identify suitable services or locations, maintain records of the enquiry, and communicate with you about relevant services.

Please do not submit sensitive information through a general website form unless we specifically ask you to provide it.

9. Cookies and website technologies

Our website may use cookies, pixels, scripts, local storage, and similar technologies. These technologies may help us:

• Operate essential website functions.
• Remember settings and preferences.
• Understand website traffic and performance.
• Identify errors or security threats.
• Measure enquiries and advertising performance.
• Display embedded maps, reviews, videos, social content, or other third-party features.

You can adjust cookie settings through your browser. Blocking certain cookies may affect how parts of the website function.

Third-party services embedded in or linked from our website may collect information under their own privacy policies. We recommend reviewing the privacy settings and policies of those providers.

10. Direct marketing

Where permitted by law, we may use your name, email address, telephone number, or other contact details to send information about our facilities, services, offers, promotions, and related business activities.

You may opt out at any time by:

• Using the unsubscribe link in an email.
• Following the opt-out instructions in an SMS.
• Contacting Guardian Self Storage through our website.

We may still send operational or service-related messages that are necessary to administer your account or storage agreement.

11. CCTV and facility security

Guardian Self Storage facilities may use CCTV, access-control systems, entry records, alarms, lighting, and other security measures.

CCTV footage and access information may be used to protect customers, staff, stored goods, facilities, and property; investigate incidents; enforce agreements; resolve disputes; and assist police, emergency services, insurers, courts, or regulators where appropriate.

12. Storage and protection of information

We may store personal information in electronic and physical form. We take reasonable steps to protect it from misuse, interference, loss, unauthorised access, modification, and disclosure.

Security measures may include:

• Passwords and access controls.
• Restricted staff and contractor access.
• Firewalls, monitoring, backups, and security software.
• Secure payment and software providers.
• Physical security for facilities, offices, and records.
• Secure destruction or de-identification when information is no longer required.

No storage or transmission method is completely secure. Accordingly, we cannot guarantee absolute security, but we take reasonable precautions appropriate to the nature of the information we hold.

13. Overseas disclosure and cloud services

Some service providers may store or process information outside Australia, including through cloud-based software, website, communications, analytics, payment, or support services.

Where practicable, we take reasonable steps to select reputable providers and require appropriate handling and protection of personal information.

14. Retention of information

We retain personal information for as long as reasonably necessary to provide services, administer agreements, resolve disputes, recover debts, maintain business records, protect legal rights, and satisfy legal, tax, insurance, and regulatory obligations.

When information is no longer required, we may securely destroy or permanently de-identify it, unless we are required or authorised by law to retain it.

15. Accessing your personal information

You may request access to personal information we hold about you by contacting us in writing.

We may need to verify your identity before providing access. In some circumstances, permitted by law, we may refuse access or provide only limited access. If we refuse a request, we will generally provide written reasons where required.

We may charge a reasonable fee for the administrative cost of locating, preparing, and providing access to information, but not for making the request itself.

16. Correcting your personal information

We take reasonable steps to ensure that personal information is accurate, complete, and current.

If you believe information we hold about you is inaccurate, incomplete, out of date, irrelevant, or misleading, please contact us and provide the corrected information. We will take reasonable steps to update our records.

17. Data breaches

If we suspect an eligible data breach, we will investigate and assess the incident in accordance with the Privacy Act 1988 and the Notifiable Data Breaches scheme.

Where required, we will notify affected individuals and the Office of the Australian Information Commissioner and provide information about recommended protective steps.

18. Privacy complaints

If you believe we have mishandled your personal information or breached an applicable privacy obligation, please contact us in writing and provide:

• Your name and contact details.
• A description of your concern.
• Relevant dates, communications, or supporting documents.
• The outcome you are seeking.

We will acknowledge and investigate your complaint and aim to respond within a reasonable period.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner.

19. External links

Our website may contain links to external websites, social networks, maps, payment services, review platforms, and other third-party services.

We are not responsible for the privacy practices or content of external services. Their collection and handling of information is governed by their own terms and privacy policies.

20. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes to our services, systems, business operations, legal obligations, or privacy practices.

The current version will be published on this website. The effective date shown at the top of the policy indicates when it was most recently updated.

21. Contact us

For privacy enquiries, access or correction requests, marketing opt-outs, or complaints, please contact Guardian Self Storage through our Contact Us page or speak with the manager at your local facility.