Terms & Conditions

1. About these terms

These Terms and Conditions apply to your access to and use of:

• The Guardian Self Storage website.
• Online enquiry and quote forms.
• Online payment facilities.
• Location, storage, service, pricing, and availability information.
• Any other online feature, content, or service made available through this website.

By accessing or using this website, you agree to comply with these Terms and Conditions.

If you do not agree with these terms, you should not use the website or its online services.

2. Who operates this website

This website is operated by Guardian Self Storage Pty Ltd.

In these terms, “Guardian Self Storage”, “we”, “us”, and “our” refer to Guardian Self Storage Pty Ltd and, where relevant, its related entities, facilities, operators, employees, contractors, and authorised representatives.

“You” and “your” refer to any person who accesses or uses this website.

3. Relationship with your storage agreement

These website terms do not replace the storage agreement, facility rules, privacy collection statement, direct-debit authority, or any specific terms that may apply when you rent or licence a storage space.

If you become a storage customer, your rights and obligations will also be governed by:

• Your signed or accepted storage agreement.
• The schedule or account details attached to that agreement.
• Any facility rules.
• Any specific terms disclosed for your location, unit, service, vehicle space, or account.
• Our Privacy Policy and any relevant collection statement.

If there is an inconsistency between these website terms and your storage agreement regarding the storage service, the storage agreement will prevail to the extent of that inconsistency.

4. Eligibility to use the website

You must use this website lawfully and in accordance with these terms.

By submitting an enquiry, making a payment, or requesting a service, you confirm that:

• The information you provide is accurate and not misleading.
• You have authority to provide any information submitted.
• You have authority to act for any business, organisation, account holder, or other person you represent.
• You are legally capable of entering into the relevant transaction.

If you are under 18, you should use the website only with the involvement of a parent, guardian, or other responsible adult.

5. Information on this website

We aim to keep the information on this website accurate, current, and useful. However, website information is general in nature and may change without notice.

Information about unit sizes, dimensions, storage capacity, access, availability, security features, services, opening hours, promotions, and pricing may differ between facilities.

Images, floor plans, diagrams, examples, storage-capacity descriptions, and unit-size guides are illustrative only. Actual units and facilities may differ.

Before relying on website information, you should confirm important details with the relevant Guardian Self Storage facility.

6. Quotes and enquiries

A quote request or enquiry submitted through the website does not automatically reserve a storage unit or create a binding storage agreement.

Unless expressly stated otherwise in writing:

• Quotes are indicative and subject to confirmation.
• Unit availability is not guaranteed until confirmed by us.
• Prices may depend on unit size, location, storage period, availability, access requirements, promotions, insurance, products, and additional services.
• A quote may expire after the period stated in the quote.
• Promotional offers may be subject to separate eligibility, availability, minimum-term, and location requirements.

A binding storage arrangement generally arises only when the applicable storage agreement has been accepted and all required fees, identification, and other onboarding requirements have been completed.

7. Unit sizes and storage estimates

Storage-size recommendations, calculators, illustrations, and staff estimates are intended as general guidance.

The space required depends on factors including:

• The number, shape, and size of your goods.
• How items are packed and stacked.
• Whether furniture or equipment can be dismantled.
• Whether you require aisles or regular access.
• The condition and dimensions of the available unit.

You are responsible for deciding whether a storage space is suitable for your goods. Where possible, we recommend inspecting the unit or discussing your requirements with the facility team before entering into an agreement.

8. Prices, fees, and promotions

Prices displayed on the website are in Australian dollars unless stated otherwise.

Website prices may be:

• Starting prices or indicative prices.
• Limited to selected locations or unit sizes.
• Subject to availability.
• Subject to minimum storage periods.
• Exclusive or inclusive of additional charges as disclosed.

Additional fees may apply for products or services such as locks, packing materials, insurance, vehicle storage, access devices, cleaning, administration, late payment, or other services, where permitted and disclosed.

Promotion terms will be provided with the applicable offer. Promotions cannot be combined unless we expressly agree otherwise.

9. Online payments

The website may allow customers to make payments toward an existing storage account.

When making an online payment, you must:

• Provide accurate account and payment information.
• Ensure you are authorised to use the payment method.
• Check the payment amount and account details before submitting.
• Retain any payment confirmation or receipt.

Payments may be processed by third-party payment providers, banks, or financial institutions. Their separate terms and privacy practices may apply.

A payment is not treated as received until it has been successfully processed and credited to the correct account.

If you enter incorrect account details, you should contact the relevant facility promptly. We cannot guarantee that an incorrect payment can be reversed or reallocated immediately.

10. Payment security

We take reasonable steps to use reputable payment and technology providers. However, no online system can be guaranteed to be completely secure or continuously available.

You are responsible for:

• Protecting your device and internet connection.
• Keeping account, access, and payment details confidential.
• Notifying us promptly if you suspect unauthorised activity.

11. Acceptable use

You must not use the website:

• For unlawful, fraudulent, deceptive, abusive, or harmful purposes.
• To submit false, incomplete, misleading, or unauthorised information.
• To impersonate another person or misrepresent your authority.
• To interfere with the website, server, database, security, payment systems, or connected services.
• To introduce malicious code, viruses, scripts, bots, or automated attacks.
• To scrape, harvest, reproduce, or extract website content or customer information without permission.
• To attempt unauthorised access to any account, system, facility, or information.
• To send spam, unsolicited promotions, or unlawful communications.
• To infringe another person’s privacy, intellectual property, contractual, or other legal rights.

We may restrict or block access where we reasonably suspect misuse, unlawful activity, security risk, or a breach of these terms.

12. Intellectual property

Unless otherwise indicated, all content on this website is owned by or licensed to Guardian Self Storage.

This includes:

• Text, articles, descriptions, and written materials.
• Logos, trademarks, business names, and branding.
• Photographs, illustrations, graphics, icons, and videos.
• Website design, layout, software, databases, and code.
• Downloadable documents, guides, forms, and resources.

You may view and print website content for your personal, non-commercial use.

You must not reproduce, republish, distribute, modify, sell, license, commercially exploit, or create derivative works from our content without prior written permission, except where permitted by law.

13. User-submitted material

If you submit feedback, reviews, testimonials, photographs, suggestions, or other material to us, you confirm that:

• You own the material or have permission to provide it.
• It does not infringe another person’s rights.
• It is not unlawful, defamatory, misleading, offensive, or confidential.
• Any statements are based on your genuine experience.

Where you give us permission, we may use submitted material for customer service, operational, promotional, or marketing purposes, subject to applicable law and our Privacy Policy.

14. Third-party links and services

The website may contain links to or integrations with third-party services, including:

• Maps and navigation providers.
• Search engines and review platforms.
• Payment processors.
• Social media platforms.
• Video, analytics, advertising, and communications providers.
• External documents or industry resources.

Third-party services are controlled by their respective operators and may be subject to separate terms and privacy policies.

A link does not necessarily indicate that we endorse or accept responsibility for the third party, its content, products, services, security, or privacy practices.

15. Website availability

We aim to keep the website available and functioning, but we do not guarantee uninterrupted or error-free access.

The website may be unavailable because of:

• Maintenance or upgrades.
• Hosting, network, software, or payment-provider issues.
• Cybersecurity incidents or attempted attacks.
• Power, telecommunications, or internet outages.
• Events beyond our reasonable control.

We may change, suspend, restrict, or discontinue any part of the website where reasonably necessary.

16. Security information

References to CCTV, gates, alarms, lighting, access control, locks, monitoring, or other security features describe measures that may be available at particular facilities.

Security arrangements differ between locations and cannot eliminate every risk of theft, loss, damage, unauthorised access, weather events, equipment failure, or unlawful conduct.

Storage customers remain responsible for complying with their storage agreement, properly securing their space, protecting access credentials, and considering appropriate insurance for their goods.

17. General information only

Website content is provided for general information and does not constitute legal, financial, insurance, technical, building, safety, or professional advice.

Storage tips and packing guidance may not be suitable for every item, material, climate, facility, or storage period.

You should obtain appropriate professional advice for valuable, fragile, hazardous, regulated, temperature-sensitive, confidential, or unusual goods.

18. Consumer rights

Nothing in these terms excludes, restricts, or modifies any consumer guarantee, right, remedy, warranty, condition, or obligation that cannot lawfully be excluded under the Australian Consumer Law or any other applicable law.

Where a right or remedy cannot legally be excluded, these terms operate subject to that right or remedy.

19. Liability

To the maximum extent permitted by law, Guardian Self Storage is not liable for loss arising solely from:

• Your misuse of the website.
• Incorrect or incomplete information supplied by you.
• Your reliance on general or illustrative website information without confirming relevant details.
• The acts, omissions, availability, content, or security of third-party websites and services.
• Unauthorised use of your device, account, access credentials, or payment method.
• Events outside our reasonable control.

Any limitation or exclusion of liability in these terms applies only to the extent permitted by law.

Storage-related liability is governed primarily by your storage agreement and applicable law.

20. Indemnity

To the extent permitted by law, you are responsible for loss, damage, or reasonable costs caused by:

• Your unlawful or unauthorised use of the website.
• Your material breach of these terms.
• Information or material you submit that infringes another person’s rights.
• Fraudulent, misleading, or unauthorised activity carried out using your details.

This section does not apply to the extent that the loss was caused or contributed to by our negligence, breach, or unlawful conduct.

21. Privacy

Personal information collected through the website is handled in accordance with our Privacy Policy.

By submitting information through the website, you acknowledge that it may be collected, used, stored, and disclosed for the purposes described in that policy.

You should not provide another person’s personal information unless you have authority to do so.

22. Electronic communications

You consent to receiving communications electronically where permitted by law, including:

• Quote responses.
• Account and payment confirmations.
• Storage-related notices.
• Service updates.
• Documents and agreements.
• Marketing communications where you have consented or where otherwise permitted.

You are responsible for keeping your contact details current and checking communications sent to the details you provide.

23. Changes to these terms

We may update these Terms and Conditions from time to time to reflect changes to:

• The website or online services.
• Our business operations.
• Payment or technology providers.
• Legal or regulatory requirements.
• Security or risk-management practices.

The updated terms will be published on this page with a revised effective date.

Your continued use of the website after updated terms are published constitutes acceptance of the updated terms, except where additional consent is required by law.

24. Severability

If any provision of these terms is found to be invalid, unlawful, or unenforceable, that provision will be read down or severed to the minimum extent necessary.

The remaining provisions will continue to apply.

25. No waiver

If we do not immediately enforce a right under these terms, that does not mean we have waived that right.

A waiver is effective only where expressly provided in writing.

26. Governing law

These website terms are governed by the laws applicable in Queensland, Australia.

You submit to the non-exclusive jurisdiction of the courts of Queensland and courts entitled to hear appeals from those courts.

A storage agreement may specify a different applicable jurisdiction depending on the location of the relevant facility.

27. Contact us

If you have questions about these Terms and Conditions, an online payment, a quote, or a storage service, please contact Guardian Self Storage or your local facility.